Review by Sheryl Zelikson
Assisting Hands truly deserves a 10 STAR REVIEW! The team at Assisting Hands offers an exceptional level of care that’s truly unparalleled. Knowing that they are always available gives me immense peace of mind, especially when I’m away from my parents. Their personal touch and dedication in arranging the perfect care with top-notch caregivers have been invaluable to our family. I can’t express enough gratitude to Assisting Hands for their unwavering support and the positive impact they’ve had on our family’s well-being.
Review by Tim Clarke
My sisters and I recently found ourselves in the unenviable position of needing to find a Home Healthcare provider for our mom.
I’m so sorry you’re in this spot. But I hope that when you read this it will help you to make the call to bring what will shortly feel like extended family into your home. I still remember the angst my wife and I felt when it was time to go back to work and we needed to hire a nanny. Who’s going to love and take care of my child as I would. This is what we all felt going through search for the right people and we knew as soon as we met Marina we’d found the right place.
Even though she was going on a big trip the very next day, she come over and sat with my mom and I. She wanted to get to know my mom, and learn what was happening with her health. She wanted make sure she had the right person on her team, who had the necessary tools to assist my mom where she needed it, but also give her the space she desired when she wanted it.
Marina’s team understands the word dignity. And they understand empathy. They realize that many times when they are called this may be the first time someone may have the need to have home care. The search for the right team is hard work. But Marina’s team also understands the stress, fear, perhaps even anger felt by the person who needs assistance. This is a loss of freedom and control that for some, can be very difficult. It can bring emotions to light that are unexpected. The experience Marina’s team brings in situations such as these reminds you that you have hired not only someone who can be there when your mom is hungry and can make her a home cooked meal, but a professional who has been there before and can help to ease those situations where there’s someone who may be scared or perhaps dealing with a sense of a loss of control.
Whoever does the intake will get ALL the details! What they like to eat what they don’t. When they like to rest and when they are most active. What’s the med schedule? Is there an exercise program? Are there therapists coming in for PT, or Occupational therapy. Once ALL of the details are understood a schedule is made and before you know it, you and your loved one will be meeting your new new caregiver.
My mom was with a wonderful woman who ultimately became her right hand. She was an absolute professional who charmed my mom as well as my sisters and I. We felt lucky to have her in all of our lives. We could be with my mom whenever we wanted. There was no feeling of awkwardness or anything like that. And the amazing part, was when it was time to leave, we didn’t have to worry. We new our mom was in the best possible position with that someone who we knew truly cared about our mom and her well-being. You know you’ve been in that spot when no one answers and the panic starts immediately?? And if we had any questions or concerns we could give my mom’s caregiver a call and she’d be there to answer the phone. That alone…I know you get it.
As a post script I’ll also include a brief note concerning our insurance coverage. Assisting Hands did a great job of making this part easy for us. For the majority of the time they were with my mom the insurance company was fair and provided the coverage that my mom needed. However there was a very unexpected change that occurred in coverage at one point. The kind of change that makes most of us hate insurance companies….The details are unnecessary, but I want you to know that Marina and her team were staunch supporters of ours throughout the struggles we had with the carrier and we were reminded once again of the true partnership we knew we had with Assisting Hands.
Review by Katie Moffitt
Assisting Hands Home Care is truly the highest standard of care, compassion and customer service that I have ever experienced in this industry. From my very first call, Marina took the time to listen to my story. She understood the hardships being experienced by my father as he cares for my mother who has dementia. She asked great questions to better understand the type of care taker that would be a great fit for them. She came to their home to interview them and see what type of daily care is needed. Her time, efforts, and the high standards of employment screening of AH, has delivered the most perfect and amazing caregiver. Carmen is an absolute Angel! We consider her to be part of our family after only a few weeks of her coming to help a few days per week. Carmen is motivated, kind, patient, always happy and cheerful. She is eager to help with the daily tasks such as cooking, light housekeeping, and making sure mom can get dressed, bathed etc… She is a perfect fit for my mom and she truly does help to ease her anxiety, and bring order to their home and daily routine. Thank you Marina for all that you have done and continue to do! I would recommend Assisting Hands 100% to anyone in a difficult situation who needs a reliable, honest and compassionate care giver. We truly couldn’t be happier!
Review by Christina Seymour
When we needed experienced, trustworthy and reliable “in-home care” for our loved one, Assisting Hands came highly recommended to me by an elder care facility, which had years of experience with Assisting Hands Home Care of Palm Beach County. I was told, “Marina and her team are the best. You cannot go wrong.” Within a few days, we had a very compassionate and experienced in-home health aid caring for our loved one. With our loved one needing 24/7 care, our loved one was under the care of additional in-home health care aids from Assisting Hands, and each person was as kind, compassionate and reassuring as the other in-home health caregivers towards my family member. For that and so much more, I am forever grateful that Assisting Hands of Palm Beach was referred to us. Thank you, Marina and staff!!
Review by Evelyn Ploumis-Devick
I highly recommend Assisting Hands Home Care. Our Home Care facilitator, Verna and the owner/administrator, Marina, quickly worked with me an my family to obtain experienced 24 hour home health care aides to facilitate my husband’s hospital discharge. The team is professional and experienced. Most importantly, the communication, care, and support from the facilitator is always prompt, professional, and responsive to our needs as they change. We continue work with Assisting Hands as needed and receive the same quality of support and communication. Assisting Hands will be there when you need them!
Review by Carla Hanawalt
Assisting Hands Home Care is, THE BEST home care agency I have ever worked with. Marina Ramirez is both caring and compassionate, striving to provide the care your loved one needs and wants. The aides are also caring and compassionate, going well above and beyond what you might expect or even hope for! The entire organization works hard to keep you informed and will work closely with you to align your needs and desires with the assistance they provide. They have taken wonderful care of my mother for over two years. I wholeheartedly recommend Assisting Hands for you home care needs.
Review by Julie Blair
Assisting Hands Home Care provided a wonderful service to our family. Our 99 year old mother was able to stay in her home because of their 24/7 services. The caregivers were compassionate, flexible, reliable and vigilante. Highly recommended.
Review by debbie astern
Assisting Hands Home Care was an excellent service for my Mom. Would highly recommend. Professional, caring and responsive.
Review by Hector Mori
They were incredibly helpful and patient with my father and our family! The aide that was sent was very professional and Assisting Hands was flexible as we had to keep an aide in our home for a few extra days past the contracted date due to unforeseen circumstances. A tremendous resource to my father in his last days.
Review by Todd Everett
When my father passed unexpectedly last June, my mother, who had been married to him for sixty years, not only lost her life-long companion but her care giver as well. Mom struggled to walk and bathe due to back problems and had trouble keeping track of her medications. She could no longer drive and had many appointments. I was living in Charlotte NC at the time and knew immediately she would need in-home care. Assisting Hands was able to quickly assess my mother’s needs and put in place care high quality care givers on a schedule she required. Not only were they well trained, they were great companions to my mother as well. Each is able to take her to her appointments, cook and serve her meals, help her bathe and dress, and handle household chores. This allows my mother to conserve her strength and her care givers walk outside with her each day. The peace of mind this has given me in this trying time has been priceless. I know my mother is in good hands and has able to stay in her home during this very difficult transition and during a scary time with COVID-19. Assisting Hands has a nurse that is able to handle all the medicine to ensure my mother gets the right dose of all her prescriptions at the right time. Marina, the owner, is always just a phone call away and ready to help. I cannot recommend Assisting Hands highly enough if you have a loved one who needs customized in-home care.
Review by Jeffrey Barnett
We love Assisting Hands because they (1) provide excellent caring and proactive home health aides, (2) always have an employee answer the phone (24/7) without using an answering service, and (3) reliably and flexibly meet client needs. In my experience, Assisting Hands is the best home health aide provider.
